We will replace an item that was returned to us if we delivered incorrect item or damaged item. We do not accept refund and cancellation of transactions once the item has been processed and delivered.
Orders cannot be cancelled once they have been designed and are on delivery, or if delivery has been attempted and cannot be completed if recipient is unavailable. Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded. For provincial areas, customers must call or e-mail us before placing order to check whether the recipient’s address is deliverable.
Love Roses promises to fulfill all orders and requests by the customers. However, there are instances when due to the weather, season, and regional availability of the flowers, we would need to look for substitution of equal or greater value. This is also applicable for containers or other non-available products. If the color of the flowers that was chosen is not available, we will notify you and suggest alternative colors.
If the recipient is not present in the delivery address and there is no authorized person to receive the order, the product will be returned to our office and we will notify you thru e-mail or phone call. If we could not reach you, we will just wait for your reply and further instructions to re-schedule delivery. However, you would need to pay for a delivery fee again. This also applies if we were provided with incorrect addresses. For perishable items like flowers and cakes, if you want a new item, you would need to pay the total amount of the order. If you do not, we will re-deliver the same item we attempted to deliver before.
Non Delivery Policy:
We will issue a refund of your total payment if we were not able to deliver your order because of the following reasons:
- No door to door delivery services in the area and you do not agree to pick it up by your recipient in the nearest branch of our courier for provincial delivery.
- Funeral Delivery to non-deliverable provincial areas.
- If it is determined that we did not make the delivery attempt even the address is correct.